Delivery

Use the help links below to find information on delivery options and process. If you don't find an answer below, please don't hesitate to contact Customer Service.

•     WHAT IT COSTS?

•     DO YOU MEET YOUR DELIVERY TIMESCALES?

•     CAN I TRACK DELIVERY STATUS OF MY ORDER?

 

WHERE AND HOW DO YOU DELIVER?

Australia & New Zealand

We deliver our products with the help or our partners. We use UPS and DHL service for most of our orders. Only if your order is very small and you are not in a hurry we use regular Post to help you save on delivery charges.

 

WHAT IT COSTS?

Delivery charges will depend on 2 things: the size of your order and the speed of delivery you need. You will be given the options to choose from once you have your shopping bag finalized and you have filled in your delivery address. You could find all details in the table below:

Shipping rates to Australia & New Zealand

ECONOMY – Australia, New Zealand

$9.99 delivered in 10-12 working days

SUPER EXPRESS – Australia, New Zealand

$14.99 delivered in 3-4 working days (if order size is more than $99)

SUPER EXPRESS – Australia, New Zealand

$19.99 delivered in 3-4 working days

 

DO YOU MEET YOUR DELIVERY TIMESCALES?

Stock permitting, all orders are usually dispatched the next working day after receiving the payment. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.

 

CAN I TRACK DELIVERY STATUS OF MY ORDER?

You will be able to track your order delivery status if you have chosen any EXPRESS delivery option serviced by UPS or DHL and received their tracking number. This tracking number is a clickable link, taking you directly to the UPS or DHL website, where you can view the progress of your parcel as it moves towards your delivery address. It will also explain if there are any difficulties in getting your delivery to you. 

Please find links below:

UPS – https://wwwapps.ups.com/WebTracking/track

DHL – http://www.dhl.com/en/express/tracking.html